FAQs — The House of O & A Vibe

Shopping at House of O & A is all about statement pieces, personality, and a little attitude. Here’s everything you need to know before adding to cart.

Orders (The Basics)

Can I change or cancel my order?

We move fast — like add-to-cart-at-midnight fast. If you need to make changes, contact us ASAP. Once your order is in production or on its way, we can’t guarantee changes.

I entered the wrong address (oops).

It happens. Email us immediately and we’ll fix it if we can. Once an order ships, we’re not able to redirect parcels sent to incorrect addresses.

Shipping (The Waiting Game)

Do you ship Australia-wide?

Yes! We ship Australia-wide and also offer international shipping.

How long will my order take to arrive?

Processing may vary between 5 to 10 days.

Shipping times will vary depending on your location.

Will I get tracking?

Absolutely. Once your order ships, tracking details will land in your inbox.

Products (The Good Stuff)

Are your products true to size?

If you’re between sizes or unsure, reach out — we’d rather help than guess.

Are items restocked?

Some pieces come back. Others don’t. Many of our collections are limited, so if you love it, don’t sleep on it.

Will colours look exactly the same?

We photograph everything as accurately as possible, but screen settings and lighting can cause slight variations.

Returns & Exchanges (The Fine Print)

Do you accept returns?

Yes — eligible items can be returned if unused, in original condition, and within the timeframe outlined in our Returns Policy.

How do I start a return or exchange?

Email us with your order number and we’ll guide you through it.

Are sale items final?

Sale items are final unless faulty (because rules).

Payments (Safe & Secure)

What payment methods do you accept?

We accept major payment methods available at checkout.

Is my payment information safe?

Yes. Our checkout is fully secure and encrypted.

The Extras

How do I contact you?

Head to our Contact page or email us directly. We usually respond within 1–2 business days.

Do you offer discounts?

Sometimes — but the good ones go to our email list first. Sign up for exclusive offers, early access, and new drops.

Still have questions? Slide into our inbox. We’ve got you.

House of O & A